Terms & Conditions
Complete guide to our payment workflows, referral program, promotional credits, and financial policies
Last updated: 11/13/2025
Subscription Plans
Lunterion CRM offers four subscription tiers: Free (€0), Growth (€29/month or €290/year), Business (€79/month or €790/year), and Enterprise (custom pricing). Yearly subscriptions receive approximately 17% discount compared to monthly billing.
Payment Method Requirement
All paid plans require a valid payment method on file, even if you have sufficient credits to cover the cost. This is required for identity verification, fraud prevention, and to ensure uninterrupted service when credits are depleted.
Automatic Recurring Billing
Subscriptions automatically renew at the end of each billing period (monthly or yearly). Stripe handles all recurring billing automatically. You will receive an invoice 3 days before each billing date. Available credits are automatically applied to reduce your invoice amount.
Credit Application Process
When an invoice is generated, the system automatically applies available credits (referral and promotional) to reduce the amount charged. Credits are applied in order of expiration date (oldest first). If credits fully cover the invoice, you will receive a €0 invoice showing the credit discount applied.
Invoice Generation
All transactions generate a Stripe invoice, even when fully paid with credits. Invoices show the original amount, credit discounts applied, and final amount charged. This ensures complete transparency and proper audit trails for accounting purposes.
Add-Ons
Add-ons can be purchased alongside your base plan. Add-on charges are included in your recurring subscription invoice and follow the same billing cycle as your main plan. Credits can be applied to add-on charges.
Payment Failures
If a payment fails, your subscription status will be marked as "past_due". Stripe will automatically retry the payment. If payment continues to fail, your account may be suspended until payment is resolved.
How It Works
Share your unique referral link with friends and colleagues. When someone signs up using your link and meets the qualification criteria, both you and your referral receive €50 in credits.
Qualification Requirements
For a referral to qualify, the new user must: (1) Sign up using your referral link, (2) Confirm their email address, and (3) Add at least one lead OR invite at least one team member to their organization. Once these conditions are met, credits are automatically awarded to both parties.
Credit Amount
Each successful referral earns €50 in credits for both the referrer and the referred user. Credits are applied automatically and can be used towards any paid plan or add-on.
Credit Cap
Organizations can accumulate a maximum of €300 in total credits (from all sources: referrals and promotions combined). Once you reach this cap, you must use some credits before earning more through referrals.
Credit Expiration
Referral credits expire 3 months (90 days) from the date of issue. Expired credits are automatically removed and cannot be recovered. A cron job runs daily to expire old credits.
Eligibility
All active Lunterion CRM users with a valid account can participate in the referral program. Referred users must be new to Lunterion CRM and cannot have an existing account.
Fraud Prevention
Lunterion CRM reserves the right to investigate and take action against fraudulent referral activity, including creating fake accounts, self-referrals, or manipulating the system. Violators may have credits revoked and accounts suspended.
Non-Transferable
Referral credits cannot be transferred to another account, exchanged for cash, or refunded. Credits can only be used within the Lunterion CRM platform.
Promotional Codes
Lunterion CRM occasionally offers promotional codes that provide credits towards your subscription. Promotional codes can be applied during signup or in your billing settings.
Code Limitations
Each promotional code has a maximum usage limit and expiration date. Codes can only be used once per organization. The system prevents duplicate usage of the same code.
Credit Application
Promotional credits are applied immediately upon code redemption and are active right away (not pending like referral credits). They follow the same €300 total credit cap and are applied to invoices automatically.
Expiration
Promotional credits have expiration dates set by the specific campaign. Expired promotional credits are automatically removed and cannot be recovered.
Combining Credits
Promotional credits can be combined with referral credits, but the total cannot exceed €300. When applying credits to invoices, the system uses credits in order of expiration date (oldest first).
Credit Balance
Your total available credits are displayed in the Billing & Payments section. This includes both referral and promotional credits, minus any credits that have been used or expired.
Automatic Application
Credits are automatically applied to invoices 3 days before your billing date via Stripe's invoice.upcoming webhook. You don't need to manually apply credits - the system handles this automatically for every billing cycle.
Credit Priority
When multiple credits are available, they are applied in order of expiration date (oldest first). This ensures you use credits before they expire.
Partial Credit Usage
If your invoice is less than your available credits, only the necessary amount is deducted. Remaining credits stay in your account for future use. The system tracks partial usage of individual credit entries.
Credit History
All credit transactions are tracked in the database, including when credits were earned, used, and expired. You can view your credit history and usage details in your billing dashboard.
Invoice Transparency
Every invoice shows a detailed breakdown of charges, including base plan cost, add-ons, credit discounts applied (separated by referral and promotional), and final amount charged. This ensures complete transparency.
Plan Upgrades
You can upgrade your plan at any time. When upgrading, you'll be charged a prorated amount for the remainder of your current billing period. Credits can be applied to upgrade charges.
Plan Downgrades
Downgrades take effect at the end of your current billing period. You'll continue to have access to your current plan features until the period ends. No refunds are provided for unused time.
Cancellations
You can cancel your subscription at any time. Cancellations take effect at the end of the current billing period. You'll retain access to paid features until the period ends. Unused credits are forfeited upon cancellation.
Billing Cycle Changes
You can switch between monthly and yearly billing. When switching to yearly, you'll receive the yearly discount. Changes are prorated based on your current billing period.
Payment Processing
All payments are processed securely through Stripe, a PCI-DSS Level 1 certified payment processor. Lunterion CRM never stores your credit card information directly.
Data Protection
Your billing information is encrypted and stored securely. We follow industry best practices for data protection and comply with GDPR and other relevant data protection regulations.
Webhook Security
All Stripe webhooks are verified using signature validation to ensure they originate from Stripe. This prevents unauthorized manipulation of billing events.
Right to Modify
Lunterion CRM reserves the right to modify, suspend, or terminate the referral program, promotional campaigns, or pricing at any time. We will provide reasonable notice of material changes.
Existing Credits
Changes to programs do not affect credits already earned. Existing credits will remain valid until used or expired according to their original terms.
If you have questions about our payment workflows, referral program, or credit system, please contact our support team. We're here to help!